Frequently Asked Questions

When a retailer wants to order your book, it is typically purchased through a distributor instead of the printer or publisher directly. With Ingram’s Print-on-Demand (POD) service, a retailer can order a title through Ingram Book Company (or one of Ingram’s other distribution partners), and the order prints, ships, and arrives to the customer or store within a few days. The order is added to our monthly report, and you receive the compensation (royalties) after the close of each quarter.

A list of our global distribution partners is outlined below:

United Kingdom | Europe

Adlibris
Agapea
Amazon.com
Aphrohead
Bertrams
Blackwell
Book Depository Ltd
Books Express
Coutts Information Services Ltd
Designarta Books
Eden Interactive Ltd
Foyles
Gardners
Trust Media Distribution (formerly STL)
Mallory International
Paperback Shop Ltd
Superbookdeals
The Book Community Ltd
Waterstones
Wrap Distribution

Australia & New Zealand

Rainbow Book Agencies
The Nile
James Bennett
ALS
Peter Pal
University Co-operative Bookshop

Other Distribution Channels

CANADIAN DISTRIBUTION

Your book can be sold through two online retailers located in Canada - if they choose to pick up the title. The companies are www.chapters.indigo.ca and www.amazon.ca. If they receive an order for your book, they purchase it from Ingram, a US distribution channel partner. This means any sales through those websites will actually appear in the US market and you will be paid the same amount of publisher compensation as you are earning for US sales.

GLOBAL CONNECT PROGRAM

The Global Connect program will allow your books to be printed by our printer partners in Germany, India, Italy, Poland, Russia, China, Spain, and South Korea. The printers will print the books that are sold by bookstores located in those countries. This saves you and the booksellers the overseas shipping charges they would have to pay if they ordered your book from the US. You will receive publisher compensation payments as you normally would, based on the pricing you have provided us for your book in the US market. The printers will convert the US retail price to their currency and increase it a bit so they can make money on the sale of your book too.

ESPRESSO BOOK MACHINE (EBM)

This is a network of POD machines located in the US, UK, Canada, Europe and Australia that are often located within bookstores and libraries. From the digital files you provide us, these machines can print and bind black and white interior paperback books with color covers on site within a few minutes. Trim sizes this machine can print range anywhere from 5" (127 mm) to 10.5" (267 mm) in height and 4.5" (114 mm) to 8.25"(210 mm) in width, containing 40-830 pages. If your book is printed and sold through the EBM network, you will be paid as if it were sold in the US with the US price and discount that you’ve provided.

Please visit www.OnDemandBooks.com for more information or to view a list of the locations for these machines in the US, UK, Canada, Europe and Australia.

Ingram sends a metadata feed to our distribution partners and their retailers. A store can search for your book and see the metadata linked to it.

*It is important to keep in mind that Ingram allows your book to be available to distributors, but there is no guarantee that stores will order your book. Stores have the ability to order your book if they want to, but we do not guarantee sales.

*In many instances, stores will not order a book if they do not know it exists. Publishers and Authors typically market and promote their books to encourage sales.

Any bookstore, online store, library, or school that Ingram Book Company (or any of our other distribution partners) distributes to can order your book.

Now that your title is enabled for distribution, it typically takes 2-6 weeks before appearing on retailer websites or on a distributor or retailer’s internal ordering system.

There is not a way to rush the distribution process. When a title is first enabled for distribution, we send out a metadata feed to our distribution partners and their retailers. How quickly the metadata is uploaded into the distribution database or retailer website varies and is not controlled by us or Ingram.

Customers can now order your book through book stores or online retailers all round the world. They can ask for it by title, author or ISBN. If you have questions about this process, please contact us.

We offer workshops, courses, downloads, artwork and ebooks that help you in the writing and publishing of your books.

Yes, some courses have a simple certificate of completion. These are issued once the student meets the requirements.

There is a selection of free courses available, but most courses have a reasonable fee attached. Payment plans are also available.

All courses are in video format with many having supplemental materials like workbooks, checklists, downloads etc.

Depending on the course you choose, you could be learning in any combination of video lectures and independent study that may involve reading or writing. With all courses, you can work at your own pace but you cannot jump ahead until some assignments are completed.

Certain courses will allow you to get your book written faster. Others will benefit you by expanding your knowledge about publishing.

There are no time limits or expiry dates on any of our courses.

All our courses are completely self-paced online courses - you decide when you start and when you finish. Access them any time.

How does lifetime access sound? After enrolling, you have unlimited access to your course for as long as you like - across all devices you own. Once you have access to a course, you will always have access.

Our whole motto is happiness. Aingeal Rose & Ahonu would never want you to be unhappy! If you are unsatisfied with any course, contact us in the first 30 days and we will give you a full refund. You can always use our support email here:[email protected] or contact us through our support portal here: https://support.twinflameproductions.us/